Privacy

Mater Misericordiae Hospital, Afikpo is committed to protecting the privacy, confidentiality, and security of personal and medical information entrusted to us by patients, visitors, partners, and website users. This Privacy Policy explains how we collect, use, store, and protect personal information in the course of providing healthcare services and operating our website.

We may collect personal and health-related information including, but not limited to, names, contact details, medical history, treatment records, insurance information, and payment details. Information may be collected through hospital registration processes, medical consultations, forms, correspondence, and use of our website or digital platforms.

Information collected is used solely for legitimate purposes such as providing medical care, maintaining accurate health records, processing payments, managing appointments, improving healthcare services, and fulfilling legal or regulatory obligations. We may also use non-identifiable information for internal analysis and service improvement.

Mater Misericordiae Hospital maintains strict safeguards to protect personal and medical information against unauthorized access, loss, or misuse. Access to patient records is limited to authorized healthcare professionals and administrative staff who require such information to perform their duties.

All patient medical records are treated with the highest level of confidentiality in accordance with medical ethics, professional standards, and applicable laws. Information is disclosed only with patient consent or where required by law or for essential medical care.

We do not sell, trade, or misuse personal information. Information may be shared only with relevant healthcare providers, insurance agencies, regulatory authorities, or partners strictly for healthcare delivery, insurance processing, legal compliance, or public health requirements.

Our website may collect limited information such as IP addresses, browser type, and usage patterns to improve website performance and user experience. Cookies may be used for basic functionality and analytics; users may manage cookie preferences through their browser settings.

Our website may contain links to external websites. Mater Misericordiae Hospital is not responsible for the privacy practices or content of third-party websites and encourages users to review their privacy policies independently.

Personal and medical information is retained only for as long as necessary to fulfill healthcare, legal, administrative, and regulatory requirements. Secure disposal methods are used when records are no longer required.

Patients and website users have the right to access their personal information, request corrections, and seek clarification on how their data is used, subject to applicable laws and hospital policies.

Mater Misericordiae Hospital reserves the right to update this Privacy Policy as required by changes in law, technology, or hospital operations. Updates will be posted on this page and take effect immediately upon publication.

For questions or concerns regarding this Privacy Policy or the handling of personal information, please contact the hospital administration during official working hours.